Real-time Interactions

Communication Through a Variety of Platforms

Receive customer feedback instantly through text, phone call, email, photos, and videos, from anywhere

A Chance to Overturn a Customer's Bad Experience

Ensure the customer's problems are solved before they leave the store and leave a negative review

Problems Solved Without Direct Customer-Employee Interaction

Grant customers the ability to have their concerns handled without them having to directly talk to employees, especially in the midst of Covid-19

Communication Through a Variety of Platforms

Customers will also have the ability to submit feedback anonymously.

Internal Management

Customer Feedback Through Texts

Quickly receive customer input through text with the system's own bank of phone numbers while employee and management numbers are never exposed.

Remote Accountability System

Allow designated department heads to automatically receive feedback specific to their area, role, and responsibility, maintaining employee accountability throughout the store.

Internal Communication Platform

Employees can use this platform to communicate with other employees and management, especially regarding issues they identify during their time in-store.

Online Promotion

Feedback improves your positive reviews and reputation online. Reviews under four stars submitted through the platform are provided and visible only to the business. Only perfect and outstanding reviews are submitted to the popular review platforms of your choice.

Easily tailor the portal and the QR portion to your business with custom branding, featuring the name, logo, and other elements to promote your marketing efforts.

Customers can freely and effortlessly submit Feedback with a quick scan of a QR code that can be positioned or advertised anywhere and through any medium. Designated employees will receive the customer feedback instantly and to further simplify the customer and employee interaction, they can set and respond with pre-canned messages.

Identify Your Operation's Largest Issues

Utilize a feedback management portal in which administrators can categorize feedback by keywords or status, identifying the most frequently reported types of problems within your operation.

Data Collection

The portal's records of customer feedback allow you to capitalize on contact information for expanding marketing and loyalty programs.

Register your business with Feedback
Inform your customers about the instant Feedback system in your establishment
Let customers use Feedback to tell you about their experiences in real time
Designated employees will be instantly notified when Feedback is sent by customers